Hair Wig Return & Exchange Policy

Return Policy Overview

We are committed to providing high-quality hair wigs and an excellent shopping experience for every customer. To protect your rights, we offer a 15-day no-reason return and exchange service, giving you peace of mind when shopping.

Important Note: Custom wigs, due to their personalized nature, cannot be returned or exchanged except for quality issues.

Coverage Scope

Applicable Situations

The received wig differs significantly from the website description or images
The wig has obvious quality issues (such as excessive shedding, damaged cap, etc.)
Product damage caused during shipping
Received incorrect wig style, color, or specifications
Non-custom wigs within 15 days of receipt that are unused, uncut, and unwashed

Non-Applicable Situations

Custom wigs (unless there are obvious quality issues)
Wigs that have been used, washed, dyed, or cut
Damage caused by personal wearing habits or improper care
Products beyond the 15-day return period
Unable to provide order number or proof of purchase
Returns requested due to personal preference (such as style, color shade, etc.)

Return & Exchange Process

Submit Application

Within 15 days of receiving the product, please contact customer service to submit your application Please provide your order number, problem description, and product photos (if there are quality issues)

Wait for Review

We will review your application within 2 business days:

After approval, you will receive the return address and return guidelines
If additional materials are needed, our customer service will contact you

Return the Product

Please return the product according to the following requirements:

Use a safe and reliable courier service
Ensure the wig is intact and includes all original packaging and accessories
Include the order number and reason for return in the package

Refund or Exchange Processing

After we receive and confirm the returned product:

Refund: Will be processed within 3-7 business days to your original payment account
Exchange: New product will be shipped within 3 business days after confirming receipt of the returned item

Wig Care & Maintenance

To extend the lifespan of your wig and maintain its best condition, please follow these care recommendations:

Daily Care

Use a professional wig brush to gently comb, starting from the ends and gradually moving upward
Avoid using high-temperature styling tools while wearing the wig
When not wearing, store the wig on a wig stand
Avoid exposing the wig to sunlight for extended periods

Cleaning Methods

Wash with lukewarm water and professional wig shampoo
Gently massage, do not rub or twist the wig
Gently blot with a towel to remove moisture, do not wring
Air dry naturally, avoid using a hair dryer

Proper care can significantly extend the lifespan of your wig and reduce unnecessary returns.

Frequently Asked Questions

Q: Can custom wigs be returned or exchanged?

A: Due to their personalized nature, custom wigs cannot be returned or exchanged unless there are obvious quality issues. Please confirm your requirements and specifications before placing an order.

Q: Do I need to pay for return shipping?

A: If the return is due to product quality issues or our shipping error, we will cover the return shipping cost. If the return is for personal reasons, the customer is responsible for the shipping cost.

Q: How to determine if a wig has quality issues?

A: Quality issues typically include: abnormal shedding (beyond normal range), damaged cap, craftsmanship defects, etc. Slight shedding during normal use is considered normal.

Q: How long does it take to receive a refund?

A: After we confirm receipt of the returned product and verify its condition, we will process the refund within 3-7 business days. The actual time to receive the funds may vary depending on your payment method.