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Foxen Wig Wholesale FAQ：
Q1: What’s the minimum order quantity (MOQ)?
A1: There is no minimum order quantity, but the price will vary depending on the quantity purchased. Please contact us for specific pricing information.
Q2: What payment methods are supported?
A2: VISA，Mastercard，Diners Club International，Discover，Paypal and so on.
Q3: Which logistics channels are available? What’s the lead time?
A3: DHL/FedEx/UPS/TNT/USPS and so on;
- Sample orders: 5-7 working days;
- Bulk orders: 10-15 working days (major EU/US markets), 15-25 working days (Africa/South America).
(Please contact us for specific times.)
Q4: What’s the process for initiating a return & refund?
A4: 1. Submit a claim (with order/shipping info + issue proof) within 7 working days of receipt;
2. Wait for our QC team to verify and approve the return;
3. Ship the problematic goods to our designated address (we’ll share details post-approval);
4. We process the refund after confirming receipt of returned goods.
(To ensure a quick response to your after-sales issues, we recommend contacting our customer service first.)
Q5: How long does it take to receive a refund?
A5: Refunds are processed via your original payment method, the exact arrival time depends on the bank's processing time.
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